Even with virus protection software installed, your computer can still fall victim to a computer virus. Many viruses are downloaded or accepted unknowingly in files from friends, etc. If you think your computer is infected with a virus please contact us so we can help. If you suspect something is wrong, avoid using anything like online banking and avoid shopping online with a credit or debit card. This is just a precaution but could save you a lot of complications. One popular form of attack on computer users is a method commonly known as malware or scareware. You may suddenly be confronted with an unfamiliar pop up window or screen that looks official. It may look like anti-virus software and show a convincing message or animation to convince you that your system is infected. You may be asked to download the software to clean your computer. Do not agree to download anything! This will only make the situation worse as you would open the floodgates for all manner of nasty unwanted infections. If you have already been infected do not pay any money or enter your card details as it's most likely a scam.