As a leading builder's merchant, our customers expect high levels of service and we're proud to say that this comes as standard. We endeavour to provide all our customers, big and small with consistent levels of service, delivery and support. We believe that open discussions with our customers helps produce the valuable knowledge which we need to continually offer the best possible service that we can. By communicating we're able to assess current markets better and therefore offer more competitive prices to all our customers. Pricing is a conscious part of any business and we take it very seriously. We hate losing business and will strive to earn your business and trust by offering keen and consistent prices every day. There will always be occasions where customers may be able to buy for less, but we will try our hardest to be the best value for money where possible without compromising on quality. Cheap imports have never been prominent in our business, and we'll always promote leading brands that we can trust. Cheap products often seem like good buys, but normally turn out to be a waste of money.