As a client you will always be able to speak to someone at SLC. You will have a dedicated senior account manager supported by our customer service team to cater for all your needs and queries. Your service is paramount to us hence our motto “Delivering a silver service to your client’s door” We do not and will not accept second best from our agents and partners therefore you should not accept it of us. We will get it right first time, if there is a problem we will waste no time in rectifying it whilst keeping you informed every step of the way We will always endeavour to give you the best rate for your consignments across the board of services we have to offer. Our rates and surcharges will always remain competitive and once you are a client of SLC, your rates remain fixed unless we get a rate increase from our suppliers and we will always discuss decreases should volumes increase. Should you not be happy with any aspect of our service we have a ‘no quibble’ refund policy and will more than happy to consider refunds if we are at fault for not delivering to your expectations.
