Being a leading Courier company in the UK, customers are benefiting from a cost effective delivery service without compromise. The key objective of the company has become to never compromise on customer service whilst achieving 100% reliability. To achieve the high standards that the customers require, over the years there has been a gradual introduction and the creation of a highly qualified management team. The team is now built of individuals with years of experience in the industry. Not only was it enough for Pony Express to maintain a highly experienced management team, Pony Express went through a rigorous recruitment plan to ensure its drivers were also the best available. Pony Express recognises the drivers as being key members of the company and the link between Pony Express and its customers. Once the team was in place, the company could commit to its expansion programme which includes franchising and the setup of a network, panning the width and breadth of the UK.