We want to create an environment (whether it’s coaching, training or facilitation) in which you can have your light bulb moments; to work with you to create something sustainable. For us the reward of seeing you have a light bulb moment and taking a solution back into your organisation is what it’s all about. We treat our partners and customers as we would want to be treated ourselves. It’s all about relationships. Sometimes we won’t be the right choice — we would rather say that than take on a customer just for the money. Sometimes we will need to challenge you to get the results that you need. It won’t always be easy.