An organisation of brilliant people cannot survive without customers; conversely, a company with customers can survive with less-than-brilliant people. And that's what MVA Consulting will help you with – having efficient and effective relationships with your customers, making sure they have a great experience with your brand, and supporting your people to make them brilliant at managing those customers. MVA has substantial UK and international experience, having worked working closely with a wide range of major blue-chip clients. We have delivered both straightforward and complex projects to clients in the financial services, retail, online, telecoms, media, utilities and outsourcing sectors. David has worked in the Customer Management and Contact Centre industry for the past 28 years, and has built an expertise that combines customer management practices with contact centre delivery. Having started in the direct marketing industry, David moved to Sitel Corporation, where he had responsibility for delivering multi-lingual contact centre solutions from centres in the UK, Belgium and Japan. A UK board member, David was ultimately appointed Global Product Marketing Director for Sitel.
