To achieve this objective our service is underpinned with a strong sense of values, and I don’t refer to the obvious association of valuing property. No, for me the delivery of our service is personal whereby I want representatives of McCarthy Holden to treat all our customers with courtesy and a positive service attitude, inexorably intertwined with honesty and professionalism which I believe should form the backbone of corporate service delivery. This combination of work ethic and professional honesty is deep rooted by way of the example set to me by my parents, hence naming the company McCarthy Holden which is a mix of my father’s name and my mother’s maiden name. Despite the scale and size of the business today, I strive not to lose sight of these important values and motivations and I am fortunate in having a team of experienced operational directors and staff who share these objectives. The company has a strong marketing bias – in the 1980’s we were the first UK agency to include floor plans in domestic property sales brochures and, now in the 21st century we continue to push the boundaries with innovations such as property film tours using video web streaming.
