A customer is anyone that enters into a contract or enquiry with us, by purchasing goods or services, requesting a quote, or enquiring about availability. If we process customer data for another purpose such as market research or a bulk mailing list, we would need to get your express opt-in permssion, on a consent basis. We do not knowingly process personal data of children under 16, but may instead process the data of a parent or guardian if necessary, on a contractual basis. Loch Leven cycles started in a small shop in Kinross High street in 2008. It is a family business that prides itself on customer service Unlike many shops who just want to sell you a new bike every year, we believe in looking after the bike throughout it's life, helping you to keep it working smoothly for many years. To this end the first service is free, and with honest pricing and labour costs we hope you'll keep coming back to us for subsequent services.