This, together with an understanding of applicants needs, tastes and requirements, has allowed us to consistently meet one of our primary objectives, that of ... matching the right people with the right homes, in a timely manner. In addition, we continually attempt to raise the public awareness of how professional agents can and should conduct themselves when dealing with, what is after all, the most expensive purchase most people make in their lives. General administration fees: We do not levy charges against tenants other then for failed referencing, mid contract variations or in the case of agreed early surrender of an active tenancy contract. Reference fees (including credit checks, bank, guarantor, previous landlord etc): Unless additional enquires are required no fees are charged. If a fee is considered necessary, it will be calculated on the basis of the charge levied upon JHK by the outside reference agency plus a maximum internal administration charge of £125 +VAT.