Or been stuck in a never-ending loop of automated voice prompts? It's a terrible feeling and results in enormous productivity loss. And of course it always seems to happen just when you need it least. Like when you're trying to get to that all-important meeting or when you need to get home. When that happens (and it will happen), you need a number to call where a human being is on the other end of the line and picks up in less than 3 rings! One who is UK-based, knows who you are, knows your preferences, can relate to your situation and fixes the problem quickly. Because we’re rather well connected (EFR is part of the WIN Global Partners) with representatives in 42 countries, there will always be someone contactable to advise on logistical issues or with any extra-curricular items that may arise.