The Carholme Dental Group takes complaints very seriously and we try to ensure that all patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. We take any concerns a patient may have very seriously and we learn from those mistakes. Our Practice Managers will respond to patients concerns in a caring and sensitive way. There is also ICAS the Independent Complaints Advocacy Service who supports patients and carers wishing to make a complaint regarding their healthcare.
