Andy realised that in these challenging, rapidly changing times, SME owners needed much more than the historical financial information produced by many firms of accountants. Thanks to their online software packages, including Xero, clients of 360 enjoy on-line, real time financial information to help them make timely strategic decisions and predict future cash flows. The business has been built on word of mouth referrals from existing clients and professional contacts in the city. There is spare capacity within the business which means projects are turned around quickly and queries answered on a timely basis.